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Ask a new question. Was this reply helpful? Yes No. Sorry this didn't help. Thanks for your feedback. When I try to download a docx file I am asked to download and install a compatibility pack. I keep downloading it without any result. I have Office I keep getting docx attachments with my email. I keep being told to download a compatibility pack.
It downloads alright but then does not do anything like opening a docx file. As this is useless, does anyone know of a non-Microsoft product which would do the job? Choose where you want to search below Search Search the Community. I have office When trying to download a newer version Word document with extension 'docx' I am told to download a compatibility pack. Having done so I try to download the same document and I get the same message again.
Looks pretty useless, in particular as I am not instructed how to make the pack work. Doing something wrong or does Microsoft think we're all rocket scientists? This thread is locked. You can follow the question or vote as helpful, but you cannot reply to this thread. I have the same question Report abuse. Details required :. Cancel Submit. Previous Next. Jeeped MVP. Double-click the FileFormatConverters. Follow the instructions on the screen to complete the installation. Step 3 seems to indicate that you need to install the file you downloaded before the compatibility pack will function correctly.
How satisfied are you with this reply? Thanks for your feedback, it helps us improve the site. In reply to Tomcheese's post on January 26, At the risk of stating the obvious, downloading the Office Compatibility Pack is not sufficient as it is not self-installing.
Locate the file or one of them, it sounds as if you've downloaded a couple and double-click it to launch the set up process. Follow the installation through to its logical conclusion and reboot if requested by the process,. In reply to Jeeped's post on January 11, I always keep up to date with my updates.
I have installed the fileformatconverters again: nothing happens,. In reply to Tomcheese's post on January 29, You have now asked this same question in three different threads this month. Please stick to one thread. I am having the same problem? I have extracted the file but every time I try to open a document created on a later version it keeps prompting me to download the compatibility pack?
Rohn MVP. In reply to ColinThorogood's post on November 30, Exactly what do you mean "extracted" the file. I am concerned there is a miscommunication using technical terms. You have to run the extracted compatibility pack installer file on your computer to install the update.
In reply to Rohn's post on November 30, I downloaded the file it ran, I was asked to accept terms clicked agree and a dialogue box state compatibility pack successfully installed but its not it is not in programs and I still cannot open documents created in version. My best advise would be right-clicking the download and choosing Run as Administrator. This should give you the elevated privileges you require to perform some installation action that is guarded by Windows 7 UAC and security.
You may also want to temporarily disable any anti-virus you have running. Robust anti-virus programs have cause problems with legitimate installations in the past. This site in other languages x.
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